WordPress plugin for customer support

Amazing WordPress Plugins For Improving Your Customer Service

The idea behind CRM (Customer Relationship Management) is, there is always an opportunity to learn from the interaction with your customers. But, the toughest part of customer support services is to find a tool which can maintain customer engagement & provide ease in the data collected from them and maintaining it. For example, once you have done a conversation with the customers, no customer wants to discuss these talks unless it is highly required. Therefore, the need of tool is required which can track such conversions with the customers.

To build strong relationships with your old and new customers, there is always need of software that can manage all the process between you and your customers. The ultimate purpose of every business is to earn money and money comes by sales. And, for better sales, a company must offer better services. And, for better services company needs better customer relationship management.

A CRM allows you to keep the record of contact details, email details, previous interactions, order and purchase history and many other details. We all know that more than 27% of world’s websites are powered by WordPress CMS. As a result, people who are using WordPress look for plugins that can be used as a CRM system for an effective communication with their customers.

If you are using WordPress, you can use your website as a CRM tool and increase the sales of your business dramatically. There are many plugins that add CRM capabilities to your website and make it more powerful and interacting. Here are the best WordPress support and help desk plugins:

WP-CRM

With over 5000 installations & 3.6-star user rating WP-CRM would be a good choice for you. Its simple and clean interface makes it the best choice to use. This plugin significantly improves user management, easily creates contact forms, keeps track of all the records. WP-CRM plugin allows you to have an unlimited number of records & everyone in your organization can access the WordPress CRM data needed to drive the business. Thus, you can convert your opportunities into success.

Some of the features:

• Excellent filtering, editing, and user organization
• Contact forms & notification management
• Tracking of user activities.
• WP-Invoice integration.

Zendesk for WordPress

More than 40% of customers abandon online transactions if their questions or queries are not resolved properly. Thus, many of the customers need customer support at the time of purchase. Zendesk is one of the popular customer support & ticket systems for businesses. It suitably works with WordPress based sites and supports multiple products, teams, and documents. This plugin requires single sign-on and you can add a dynamic help widget and Zendesk Dropbox tab to any page of your WordPress site.

Features include:

• Remote authentication with single sign-on.
• Mobile optimized and proactive chat.
• Zendesk support widget & feedback tab.

UkuuPeople

This is one of the easiest CRM tools with around 800+ active installations with an impressive 5-star rating. UkuuPeople effectively works on all your contact interactions and collects all your contact data in a master list. One can create their favorite contact and can interact with their contacts using touchpoints. With this plugin, schedule your tasks & meetings and track your activities. Also, attach files, share relationship data and much more to enhance your business capabilities and make a stronger relationship with your customers.

Some of the key features:

• Capture contacts through emails, forms, & more.
• Track every single interaction with your customers.
• Easily share relationship data with your teams.
• Build your email list and attach files to TouchPoint records.

Awesome Support

An open-source WordPress help desk & support plugin. This is free to use and can be integrated with any number of WordPress websites. This plugin is good enough to handle all the functionalities of a help-desk support system. But, if you want additional functionality then the premium add-ons can be purchased separately. You can manage the multiple tickets and efficiently respond to them. This tool allows users to attach files with their tickets. And, all the actions are notified to the relevant users.

Features of awesome support plugin:

• Easy installation and setup.
• Capability to set up multiple help desk agents.
• File attachment & uploaded supported.
• Support for email notification.
• Multiple language support.

WP ERP

WP ERP is the full-fledged ERP solution for your WordPress site that provides powerful CRM, HRM, and accounting capabilities. It has a 5-star rating with more than 2000 active downloads. One can create unlimited contacts, entries, and organizations. It has a powerful CRM (Contact Management System) with multiple listing types. With 44 currency support, one can create organizations as a contact. WP ERP has a built-in email communications & notification system and you can create group contacts to send emails.

Key features:

• 44 currency support.
• Create& assign tasks to your agents.
• Schedule meeting, emails, tasks, calls, etc.
• WordPress admin dashboard customizing features
• Own company profile

upiCRM

It is free, easy to install and setup plugin designed for all WordPress users. It works with WordPress contact form plugin to manage and capture leads inside WordPress. upiCRM comes with a powerful user management system that allows you to assign leads, send emails, group contacts, etc. It offers the advanced capabilities of analysis and effectiveness measurements by attaching the traffic source to each and every lead. You can gather report and analyze the marketing activities you manage.

Features:

• Easy import of contact data from the existing database.
• At every stage detailed tracking of lead.
• Multi-user support.
• In-depth marketing campaign analysis.

Closing thoughts

WordPress customer support plugins help you to enhance user experience and boost conversions while saving time. It also allows the organizations to interact with their customers more effectively, know their preferences and get a detailed insight. You can effectively track all the contact records of your customers and utilize in the future conversation in order to make them more effective and convenient. We hope this article helped you find the best WordPress Customer support & help desk plugin.